Complaints and Queries Coordinator


This job has been closed.

Number of Positions:
Contract Type:
Competitive plus benefits
Closing Date:
Job Functions:
Region / Division:
Commercial A&A
Business Unit:
South West & Wales

Job Introduction

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.  

We are currently recruiting for a Complaints and Queries Coordinator to join our fantastic team based in Stancombe, Bristol. 

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

Main Responsibilities

Reporting directly to the Business Administration Supervisor you will be responsible for:

  • In house processing of site queries and complaints relative predominantly to our Materials business unit
  • Providing over the phone support to internal customers
  • Using SAP to allocate queries through to completion and for invoice processing
  • Running regular data reports on request to internal customers
  • Liaising regularly with stakeholders of varying seniority levels both internally and externally

The Ideal Candidate

The ideal candidate will have a strong customer experience background ideally within a similar working environment. They will also:

  • Have excellent communication and organisational skills
  • Have experience within an administrative environment
  • Have experience of working within a fast paced environment
  • Have strong initiative and excellent problem solving skills
  • Be a strong team player
  • Have the ability to liaise with a variety of teams/stakeholders
  • Be computer literate


  • SAP knowledge
  • Microsoft Office – (Word, Excel, Outlook)

Why Tarmac

We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

  • Bonus scheme
  • Enhanced holiday entitlement
  • Contributory pension scheme
  • Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
  • Access to our Employee Assistance helpline for free and confidential advice
  • Training and development opportunities

Interested? Why not click here to find out more?  Go on… are you ready to build your future?