Complaints and Queries Coordinator

Job Introduction

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.  

We are currently recruiting for a Complaints and Queries Coordinator to join our fantastic team based in Stancombe, Bristol. 

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

Main Responsibilities

Reporting directly to the Business Administration Supervisor you will be responsible for:

• In house processing of site queries and complaints relative predominantly to our Materials business unit
• Providing over the phone support to internal customers
• Using SAP to allocate queries through to completion and for invoice processing
• Running regular data reports on request to internal customers
• Liaising regularly with stakeholders of varying seniority levels both internally and externally

The Ideal Candidate

The ideal candidate will have a strong customer experience background ideally within a similar working environment. They will also:

• Have excellent communication and organisational skills
• Have experience within an administrative environment
• Have experience of working within a fast paced environment
• Have strong initiative and excellent problem solving skills
• Be a strong team player
• Have the ability to liaise with a variety of teams/stakeholders
• Be computer literate

Skills

• SAP knowledge
• Microsoft Office – (Word, Excel, Outlook)

Why Us

We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Training and development opportunities

Interested? Why not click here to find out more?  Go on… are you ready to build your future?